Creating intelligent and resilient operational processes to accelerate your business growth.
About Us
At SecantOne Consulting Services, we are a team of transformation professionals with extensive experience of setting up and transforming business operations across in-house and third-party outsourced processes in GCCs (Global Capability Centers).
Our Training and Advisory services help businesses to optimize cost of delivery and build robust underlying processes to scale up faster.
We work with our client teams and leadership to setup processes, dataflows and systems leading to enhanced controls and reduced operational risk.
We extensitvely leverage automation, process re-engineering and design thinking techniques, data analytics and AI/ML led insights to drive sustainable improvement.
As a part of our change management services we support our client teams to transition through the change smoothly.
Our Approach
We collaborate closely with our client teams to create customized solutions, streamlining business operations for rapid scalability.
Our approach emphasizes focus on people, technology, processes, and the overall business environment to deliver value
Our key areas of engagement are:
Creating Target operating models and Terms of Engagement for Business Services:
We help design the most effective and robust target operating models (TOM) and terms of engagement tailored to support in-house (captive) and third-party outsourced businesses. We ensure well-defined engagement protocols, effective governance with the right scope and definition of SLAs and ownership.
Building for Future - business transformation roadmaps:
We work with our clients to build and implement business transformation roadmaps to support faster growth; by identifying and implementing opportunities for reducing costs, improving efficiencies and delivering world-class customer experience
Training and Change Management:
We train and handhold the leadership and business teams to equip them with transformation tools and to support them through the transformation journey to manage the transition smoothly.
Our Product Offerings
Training to Help your teams Drive Change and Operate Efficiently
Training to Help your teams Drive Change and Operate Efficiently
Training to Help your teams Drive Change and Operate Efficiently
ABIS: Academy of Business Innovation and Solutions. Under ABIS, our academy for learning; we co-create and facilitate Training workshops for Leadership and teams equipping them with tools and actionable collaterals for improving processes and sustaining gains from business transformations.
Business specific toolkits and service delivery collaterals are built jointly with client teams for more effective operations management and controls for their processes
Operational Effectiveness and Process Health Diagnostics
Training to Help your teams Drive Change and Operate Efficiently
Training to Help your teams Drive Change and Operate Efficiently
(Recommended for BAU services business processes for a holistic operations' health assessment)
A high-level operations effectiveness diagnostic exercise is undertaken to identify 4-5 critical focus areas for enhancing overall business performance and effectiveness.
The outcome of the diagnostic exercise helps in prioritizing critical, business levers that need attention. Specific projects based on control / impact and urgency prioritization criteria are scoped for pursuing further.
On Demand, Targeted Solutions for Specific Business Challenges
Training to Help your teams Drive Change and Operate Efficiently
On Demand, Targeted Solutions for Specific Business Challenges
(Recommended for identifying causes and remedies for pre-identified areas for improvement)
Project based consulting assignments are undertaken to identify root causes and solutions for specific, pre-identified business challenges.
We leverage automation and data analytics in addition to process re-design and workflow assessments for effective solutioning
Building Robust Processes for Scalable Growth with Confidence
Outsourcing: Helping build comprehensive and practical Terms of Engagement
On Demand, Targeted Solutions for Specific Business Challenges
(Recommended for building robust and scalable, internal processes for businesses preparing for exponential growth)
We work closely with our client teams to co-create Target Operating Models with focus on building scalable, more responsive and future ready organization design and processes
Outsourcing: Helping build comprehensive and practical Terms of Engagement
Outsourcing: Helping build comprehensive and practical Terms of Engagement
Outsourcing: Helping build comprehensive and practical Terms of Engagement
(Recommended for Firms Outsourcing Processes and High Growth MSME Businesses)
Basis many years of practical experience, we help define Business Engagement Frameworks for managing outsourced processes across third party and in-house service partners.
We define terms of engagement that are comprehensive and balanced and simplified with focus on SLA and performance clauses, penalties and earn back mechanisms and performance baselining and accountabilities.
Supporting Organizations to Manage Change Seamlessly
Outsourcing: Helping build comprehensive and practical Terms of Engagement
Outsourcing: Helping build comprehensive and practical Terms of Engagement
We support our clients in creating cross-level buy-in, appropriate communication and strong team engagement to effectively drive and manage transformation as a part of our change management services offering
Key outcomes include setting up of communication protocols, designing reporting structures and facilitation for improved end user adoption to ensure a smooth transition.